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Evaluation - Pre-Conference Event #1: Program Directors
Pre-Conference Event #1: "Program Directors"; Marla Hassler, RN, and Pam Greene
Evaluation - Pre-Conference Event #2: Extreme Leadership
Pre-Conference Event #2: "Exceptional Leadership Skills that Drive a 5 Star Experience"
Evaluation - National Symposium Opening Keynote; Donna Manring
National Symposium Opening Keynote: Donna Manring "Everyone's a Caregiver: Hardwiring a Five Star Overall Experience"
Evaluation - HCAHPS for Everyone; Michele Matt
National Symposium Academy #2 (cont'd): HCAHPS for Everyone
Evaluation - HCAHPS Nursing; Stephanie Staples
National Symposium Academy #1 (cont'd): HCAHPS Nursing
Evaluation - Skillful Physician Communication; Dr. Michael Klein
National Symposium Academy #3 (cont'd): Skillful Physician Communication
Evaluation - Clinics and Group; Bruce Lee
National Symposium Academy #4 (cont'd): Clinics & Groups
Evaluation - Emergency Department; Michael Bayer and Mark Brodeur
National Symposium Academy #5 (cont'd): Emergency Department
Evaluation - Applied Inspiration; Marcus Engel
National Symposium Closing Keynote: "Applied Inspiration"
Evaluation - Brian Lee Opening Ceremonies
HCSEC 2018 Opening Ceremonies
Evaluation - Never Fly Solo; Lt. Col. Rob "Waldo" Waldman
Keynote #1: "Never Fly Solo"
Evaluation - The Secrets of Our Success; Brian Lee and Michael Slusher
The Secrets of Our Success (By Invitation Only)
Evaluation - Caring is Everything; David Irvine
Keynote #2: "Caring Is Everything: Getting To The Heart Of Humanity, Leadership, And Life"
Evaluation - HCAHPS Star Session; Michael Bayer
Breakout 1A: HCAHPS Star Session
Evaluation - Narrative Nursing; Marcus Engel
Breakout 1B: Narrative Nursing
Evaluation - Culture Change Chaos; Donna Manring
Breakout 1C: Culture Change Chaos...7 Keys to Survival
Evaluation - EAC User Group; Dorian Nottebrock
Breakout 1D: Everyone's a Caregiver "EAC" User Group
Evaluation - CEO Roundtable; Ron Webb, Joe Tasse, Mark Brodeur
Breakout 2E: CEO Roundtable (Part 2)
Evaluation - What's Your Song?; Matt Jernigan
Keynote #3: "What's Your Song? Create a 5 Star Experience Through the Extraordinary Gift of You"
Evaluation - 7 Qualities of Collaborative Culture of Service; Michele Matt
Breakout 2A: 7 Qualities of Collaborative Culture of Service
Evaluation - Compassionate Care for the Caregiver; Teresa Merryfield
Breakout 2B: Compassionate Care for the Caregiver
Evaluation - It's all about Civility; Bruce Lee
Breakout 2C: It's all about Civility - Eliminating a Culture of Gossip, Rumors, and Destructive Behavior
Evaluation - Service Standards; Middlesboro ARH Hospital
Breakout 2D: I Care We Care Service Standards
Evaluation - Reach for the Stars; James Robbins
Keynote #4: "Reach for the Stars"
Evaluation - Harnessing your Passion and Power; Derreck Kayongo
Opening & Keynote #5: "Harnessing Your Passion & Power to Improve the Patient Experience
Evaluation - Patience, Patients, and Positivity; Stephanie Staples
Breakout 3A: Patience, Patients, and Positivity
Evaluation - The Art and Science of Employee Engagement; James Robbins
Breakout 3B: The Art and Science of Employee Engagement
Evaluation - The Magic of SMART Huddles; David Solawetz
Breakout 3C: The Magic of SMART Huddles; Everybody, Everyday Continuous Improvement
Evaluation - Owning HCAHPS Makes is "DO ITable"; Sioux Falls Specialty Hospital
Breakout 3D: Owning HCAHPS Makes It “DO ITable”
Evaluation - Turbo Charge Your Swing Bed; Dr. Mark Lindsay
Breakout 3E: Turbo Charge Your Swing Bed and Population Health Programs and Strategies
Evaluation - Mental Management for Elite Performancet; Tim Durkin
Breakout 4A: Mental Management for Elite Performers
Evaluation - The Art and Science of Connecting; Blair Kolkoski
Breakout 4B: The Art and Science of Connecting, Engaging, and Persuading
Evaluation - From the Bedside to the Boardroom; Phyllis Van Crombrugghe
Breakout 4C: From the Bedside to the Boardroom
Evaluation - SEA Workshop; Good Shepherd Medical Center
Breakout 4D: Empowerment in Action: Reflections on Service Excellence: SEA Workshop
Evaluation - Recalculate Your Way to a 5 Star Experience; Karen Jacobsen
Closing Ceremonies & Keynote #6: "Recalculate your Way to a 5 Star Experience"
CLS Staff & Overall
Duplicate of CLS Staff & Overall