Pre-Conference Event #2 - Exceptional Leadership (Tim Durkin)

Academy #1 - HCAHPS Nursing (Stephanie Staples)

Academy #2 - HCAHPS for Everyone (Michele Matt)

Academy #3 - Unleashing HR Potential (Jamie Robbins/Lynn Sullivan)

Academy #4 - Clinics & Groups (Bruce Lee)

Academy #5 - Emergency Department (Michael Bayer/Mark Brodeur)

Breakout 1A: Don't Let Bad Apples Make You Go Bananas (Michele Matt)

Breakout 1B: Beyond Physician Engagement (Middlesboro ARH Hospital)

Breakout 1C: Keeping Yourself in Tune (Bronkar Lee)

Hand Pan Instrumental Relaxation Music (album)

BAM: Bold Achievement Method (book)

Breakout 1D: Two True Heroes (Barb DeWalle/Jennifer Aycock)

Breakout 1E: CEO Roundtable

Breakout 1F: Community Engagement (Lesa Schlatman/Angie Charlet)

Breakout 2A: Get Lost - Finding Resiliency (Stephanie Staples)

Breakout 2B: Workplace Trust (Lynn Sullivan)

Breakout 2C: ReACT (Nick Bejarano)

Breakout 2D: Narrative Nursing (Marcus Engel)

Breakout 2E: Discover Solutions That Work for Rural (Mark Lindsay)

Breakout 2F: Turbo Charge Your Patient Engagement (Kate Hill/Angie Charlet)

Breakout 3A: The Art of Storytelling (Jamie Robbins)

Breakout 3B: Creating a Culture of Accountability (Megan Sparks/Samantha Gillis)

PowerPoint

CEO Accountability Roundtable Template

Internal Support Services Scorecard

Breakout 3C: Supercharging Service Excellence with LEAN (Michael Bayer)

Breakout 3D: Assembly Line Compassion (Andrew Aycock)

Breakout 3E: An SEA's Experience Teaching Workshops (Angela Johnson)

Breakout 3F: Population Health (Lesa Schlatman)

Breakout 4A: Failure Is Not an Option (Donna Manring)

Breakout 4B: Awards and Recognition (Adam Lawrence/Chad Chavez)

Breakout 4C: It's All About Civility (Bruce Lee)

Breakout 4D: Presence (Marcus Engel)

Breakout 4E: Turtle Time (Middlesboro ARH Hospital)

Breakout 4F: Contented Cows Give Better Milk (Richard Hadden)