Angie Charlet is a Registered Nurse with over 27 years in the healthcare industry. She has a Bachelor’s in Nursing, a Master’s in Healthcare Management with a focus in performance improvement and her Doctorate Degree in Business Administration with a focus on Healthcare Management and Executive Leadership. She is certified in CPHQ, Certified in both Lean and Black Belt Six Sigma. She is employed by the Illinois Critical Access Hospital Network (ICAHN) as the Senior Director of Quality, Education and Compliance. Charlet also functions as the Quality Director and Compliance Officer for their new ACO; Illinois Rural Community Care Organization (IRCCO), which is currently implementing the Patient Centered Medical Home and Care Coordination as the foundation within the ACO. Charlet had developed the Survey Solutions by ICAHN service line that is a CMS approved vendor for HCAHPS and pursuing other CMS recognized service lines for 2019. Charlet provides training, education, mock surveys and resources to both critical access hospitals and RHCs. Her focus is around regulations, quality initiatives, PCMH implementation, care coordination and expanding the market share by creating a medical neighborhood. Her skill sets include demonstrated team building, network engagement, evidence-based practice and Leadership Coaching to bring new initiatives/practice models.