For nearly 20 years, Tim Durkin has been teaching clinical and non-clinical staff how to better manage and lead their employees, patients and patients’ families. Tim has also been both a patient and a patient advocate. His personal experience, combined with a passion for helping people on both sides of the stethoscope, have made Tim one of the most sought-after speakers and trainers in the healthcare industry. As one of America’s leadership and performance experts, Tim has presented more than 500 times in the last five years to audiences worldwide, showing healthcare organizations how to improve communication, develop leadership, embrace change and improve customer service. A partial list of his clients include: Johns Hopkins, Parkland Hospital, Baylor Scott and White, Texas Health Resources, Adventist Healthcare, UT Southwestern Medical Center, and many others. Tim is the author of Moving from Promise to Performance: 17 Sure-Fire Strategies for Better Results at Work and at Home. Tim is an adjunct faculty member of Southern Methodist University’s Executive Education program, currently ranked number 3 in the nation. He is also faculty member for Leadership Colorado.