Each year since 1984, Michele has inspired the attitudes and actions of thousands of people around the world through customized learning experiences, dynamic keynote presentations, strategic business planning and organizational development. As a dynamic and highly effective communicator, clients’ appreciate her unique ability to challenge the minds and touch the hearts of people at any level within a company, from the board of directors to the front-line team members. Since starting Inspiring Solutions in 1991 in Des Moines, Iowa she’s had the privilege of working in a wide-variety of industries, specializing in healthcare, long-term care, insurance and financial services by designing and facilitating: Strategic Planning Leadership Development Customer Service Initiatives Team Building Inspiring Solutions is an award-winning partner of Wiley Learning Solutions, an authorized distributor of Everything DiSC®, the leading suite of DiSC® – based workplace training and assessments solutions. In addition, Michele a highly skilled and Accredited Facilitator in The Five Behaviors of a Cohesive Team™ based upon Patrick Lencioni’s best-selling book The Five Dysfunctions of a Team. She is a seasoned healthcare consultant for the Service Excellence Initiative with Custom Learning Systems out of Calgary, Canada. In 2011, she was awarded the “Impact to Business” from the Association of Talent Development – Iowa Chapter for the work she’s done to improve patient satisfaction through a workforce engagement process at Matagorda Regional Medical Center in the Houston area. Each year, Michele is asked to speak at numerous local and national conferences. She is the most requested speaker at the annual Health Care Service Excellence Conference. Plus, the majority of the Breakthrough and Service Summit Awards are given to her client-hospitals. She has earned the Certified Speaking Professional from the National Speakers Association, a designation earned by fewer than 10% of professional speakers worldwide. Other honors include Iowa Up and Comer and Outstanding Young Iowan. Michele is appropriately recognized as “The Attitude Adjuster” because she has written several books and training resources on the topic, including the best-selling book Attitude: The Choice is Yours and the award-winning training video Bad Apples: How to Deal with Difficult Attitudes. Her other books include Strategic Planning Handbook, Motivational Leaders, Magnetic Leadership, and Live Every Day Happy and Successful. She has provided state and national leadership for the National Speakers Association and the Association for Talent Development. She served on several boards including her alma maters Upper Iowa University and AIB College of Business.