Save the Date
The 2020 Service Excellence Conference will take place January 27-29, 2020 in New Orleans, LA at the Intercontinental New Orleans
For more information about the HealthCare Service Excellence Conference please contact Layne by email or call 1-800-667-7325 ext. 218.
Accomodations
Book your room now
Summit & Breakthrough Awards
Visit HCSECawards.com to view the recipients of this year's awards. Come back in July to access Summit nomination forms, Breakthrough forms, and information on the TBV (Team Bragging Video) Awards.
Conference Archives
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Photo Gallery: check out our Facebook page to view the photos from the St Pete Beach Conference
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2018 Summit Award & Pinnacle Award Recipients
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2018 Breakthrough Awards Achievers
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2019 TBV Award Recipients
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Watch the TBV Videos from 2019
Sustainable Patient Driven Culture
Hardwiring a 5 Star Patient Experience
The 5 Star Report
February 11-13, 2019 in St. Pete Beach, Florida
The HealthCare Service Excellence Conference is one of the most highly rated healthcare conferences in North America. The conference is dedicated to delivering evidence-based solutions to help hospitals and other healthcare facilities improve the overall patient experience. See Conference Video HERE
The 19th Annual HealthCare Service Excellence Conference is officially done! The 19th Annual HealthCare Service Excellence Conference was a huge success. The delegates rated it a 4.87 out of 5, and raved about the quality of the speakers and the presentations. Being on the Florida Gulf Coast was also a highlight for some delegates who had the chance to take in some great sights.
The conference is hosted by Custom Learning Systems, a company that provides Service Excellence training to healthcare organizations throughout the US.
“Great conference! I wish as many people can make it next year because it is eye-opening, encouraging, and heart-touching! A well of knowledge can be found here.”
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Francisco Muneton, Grand River Health
Table of Contents
- Awards – Summit, Breakthrough, and TBV
- Inspirational Speakers
- Innovate Moments
- Amazing Sponsors & Partners
- What You Had to Say
- 2020 Conference Info
And the Winner is…
The 19th Annual Summit Awards were presented at the Night of Excellence on Wednesday, February 13, 2019. It was a dazzling night of celebration and memories as we honored our award recipients.
The Summit Award is the highest award of excellence presented at the conference. It is awarded to qualified, innovative, and progressive individuals, teams, and healthcare facilities who have made outstanding progress towards improving the patient experience and staff engagement. Individuals, teams, or organizations must be nominated to be eligible for a Summit Award. 233 nominations were received from 20 different healthcare organizations spanning 11 states. 55 of the nominations were chosen as Pinnacle Achievers finalists, and 15 of those 55 were presented the Summit Award.
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Service Excellence Advisor – 1st Year |
Service Excellence Mentor |
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Exceptional Nurse |
Exceptional Employee |
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Empowering Manager |
Customer Focused Physician/Provider |
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Service Excellence Advisor Team |
OASIS Team |
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DO IT Improvement |
Super Coach |
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Service Excellence Program Director |
Service Excellence Council |
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Inspiring Administrator |
Medical Clinic of Choice |
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Hospital Provider of Choice |
The 2018 Founder's Award |
The Annual Breakthrough Awards were presented to hospitals and healthcare facilities who had achieved outstanding and recognizable improvements and achievement on their HCAHPS, patient satisfaction scores, and star ratings. Over 200 awards were given out to hospitals throughout the USA who participated in the Service Excellence Initiative. See the full details here.
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Aspen Valley Hospital |
Community Memorial Healthcare |
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Grand River Health |
Minneola District Hospital |
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Providence Medical Center |
Rio Grande Hospital |
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San Luis Valley Health |
Sioux Falls Specialty Hospital |
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Union General Hospital |
Wilson Medical Center |
Team Bragging Videos
We had 10 organizations submit creative, fun, and enlightening team bragging videos this year. To view the videos click the facility name:
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1st Place |
2nd Place |
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3rd Place |
See all the Submitted |
Inspirational Keynotes
We were amazed, delighted, and inspired by the talented group of presenters that graced our main stage.
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David Irvine
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Andrew Lewis
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Bronkar Lee
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Marcus Engel
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Vinny Verelli [Jon Schwartz]
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Joe Mull
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Jeff Tobe
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Donna Cardillo
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Innovate Moments
CareSay App Launch
Disrupting the way healthcare listens to improve.
Info: www.caresay.reviews
dorian@everyonesacaregiver.com
Dorian 403-270-5806
Everyone's a Caregiver Enhancements
The amazing HCAHPS education app is now even better! Info: everyonesacaregiver.com dorian@everyonesacaregiver.com Dorian 403-270-5806
Implementation Specialists and Books
Click on the image for many great additional resources from our Implementation Specialists and Speakers
Rural Hospital Renaissance
Achieve a breakthrough in the patient experience, and transform the future from decline and survival to growth and revival with Brian Lee’s new book!
Info: www.customlearning.com
amanda@customlearning.com
Amanda 403-270-5802
HCAHPS Hospitalist Certification Course
Discover the new role of the Physician/Advanced Care Practitioner.
Info: www.customlearning.com dorian@everyonesacaregiver.com
Dorian 403-270-5806
Huddle Boards
Discover the Service Excellence Initiative Year II Enhancements For further information ask your Implementation Specialist or contact Chelan at 403-270-5820
I’m Here Experiential Service Excellence Workshop
Discover the Service Excellence Initiative Year II Enhancements For further information ask your Implementation Specialist or contact Chelan at 403-270-5830
Exhibitors & Sponsors
A huge thank you to our exhibitors and sponsors. We so appreciate their support.
The Compliance Team is a nationally recognized accreditation organization that provides industry leading Exemplary Provider® branded accreditation services to healthcare providers based in all fifty states, Puerto Rico and US Virgin Islands. ssimmerman@thecomplianceteam.org 215-654-9110 www.thecomplianceteam.org |
LocumsMart saves you time and money by streamlining and simplifying the locums process. Stop letting such a small part of your job take up so much of your time. 469-514-8311 kray@locumsmart.net www.locumsmart.net |
I’m Here Movement has been changing the culture of care through the use of two little words since 2012. The Movement is a global effort to help health care professionals embrace the power they have to comfort patients by simply being present. 314-852-4494 marcus@marcusengel.com www.ImHereMovement.org |
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Everyone’s a Caregiver® provides education for healthcare workers in all areas with the skills needed to better the overall patient experience. Our customized micro learning video format engages the audience by allowing them to choose how they learn, either individually or through a group setting. 1-800-667-7325 ext. 206 dorian@everyonesacaregiver.com www.everyonesacaregiver.com |
Stop Overpaying For Your Surveys! Survey Solutions operates a fully automated survey process from start to finish. You simply upload your data to our easy to use Data Utility Portal and we take it from there. Offering over 10 patient satisfaction survey lines in multiple modes, Survey Solutions has quickly changed the survey game in rural healthcare. 309-966-5998 jake@mysurveysolutions.com www.mysurveysolutions.com |
Here’s what conference attendees had to say about the 2019 event:
“It was an amazing conference! I learned so much and met so many wonderful people! So refreshing and renewing! I know your team put a lot of time and energy in order to make it such a successful event.”
– Rhonda Theiler, Perkins County Health Services“What an awesome group of speakers you brought in, everyone was fun and great. Best Conference I have been to yet!!”
– Darcy Fethkenher, Providence Medical Center“This conference is the best I’ve ever attended.”
– Nicole Haglund, Providence Medical Center“Exceptional conference, I can’t wait to get back to work so I can begin implementing some needed changes!”
– Kevin Myers, Wilson Medical CenterOverall Conference Rating of 4.87 out of 5.0
“I am grateful to have the opportunity to attend the conference. I now have tools that I can take back home and begin using immediately.”
– Cynthia Cox, Family Health Centers“Exceptionally well-organized! So many great breakout sessions- it was difficult to choose which to attend. So glad we brought a team, so everyone could bring back nuggets of information to the rest of the group.”
– Amber Umbreit, Southwest Healthcare Services“EVERYTHING. all the speakers. The connecting with other healthcare professionals. I loved it all.”
– Katelyn Schenker, Wilson Medical Center“The family like environment felt so comfortable-yet the professional manner in which all of the CLS members conducted themselves exceeded my expectations!”
– Ronda Reimer, Franklin General Hospital“It was such a great learning experience and being able to hear from other health care facilities on how they approach things. One of the best experiences. Great organization. I am ready to present what I learned to coworkers.”
– Kylie Wilkinson, Rio Grande Hospital
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SAVE THE DATE!
"Ignite the Best – Empower the Rest!"
Next year’s HealthCare Service Excellence Conference will be held January 27-29, 2020 at the Intercontinental New Orleans on St. Charles Avenue – only steps away from the iconic streetcar line and Bourbon Street. After the very long winter we’ve all endured, we know this location will book up fast, so reserve your hotel rooms by clicking here.
