January 27 - 29, 2020 at the InterContinental New Orleans. The HealthCare Service Excellence Conference is the most highly rated healthcare conferences in North America. The conference is dedicated to celebrating and inspiring caregivers at every level to deliver a 5-star patient experience. The 20th Annual HealthCare Service Excellence Conference is officially over and it was a huge success. Delegates universally described it as "the best ever". We have heard over and over again, "every single speaker made us laugh or cry," and "the conference was revitalizing," and "love, love, love the breakout sessions," and "we were mesmerized and joyful with this amazing educational experience." PS who will ever forget the once in a lifetime experience of marching in a parade down Bourbon Street! This report is a brief recap of three days of engaged attendees learning from passionate, brilliant speakers. "The conference opened our eyes to what's possible in improving the patient experience" - Mike Patronis, CEO, Springhill Medical Center The conference is hosted by Custom Learning Systems, whose mission is to create a 5-Star Culture of Healing Kindness.
"This event was everything I needed in my professional & personal life to re-ignite my flame and remind the power I hold to empower myself/others." - Shalene Shepard, Bryan Health
The Summit Awards ceremony and Night of Excellence is a North American-wide recognition program established by the HealthCare Service Excellence Conference.
Pinnacle Achievers in each of the 15 award categories are eligible to receive the prestigious Summit Award, which recognizes significant achievement and dedication in improving initiatives in the following areas:
At the Night of Excellence on Wednesday, January 29, 2020, we recognized 57 Pinnacle recipients and 15 Summit Award Recipients. Click HERE to see all the details. Congratulations to everyone that participated.
The Service Excellence Initiative's purpose is to improve customer service. It's success involves a total commitment from all personnel from the frontline to the administrators. The recognition presented today acknowledges the efforts of all facilities in their challenge for World Class patient and family satisfaction as measured by an independent source.
To see full details click HERE
Congratulations!. 53 Star Rating Awards were presented to 7 qualifying organizations on Wednesday, January 29, 2020.
To see full details click HERE
We asked our organizations to create a video to showcase their facillity, their team spirit and their Service Excellence experience. The Criteria: 3-minute or less, music or your choice, HCSEC founder or chair, a Mask, the word "IGNITE" and bonus item "20 Years". We had 11 Facilities participate (See all Videos HERE)
We had some amazing videos submitted for our 8th Annual TBV Awards at the 2020 HealthCare Service Excellence Conference in New Orleans, LA! Thank you to all facilities who showed their team spirit through these wonderful videos.
An individual or organization who best demonstrates and lives the meaning of Service Excellence
The Founder's Award recipient is Tom Keller, CEO, Ozarks Medical Center from West Plains, MO.
Tom superbly exemplifies Service Excellence and has led his team by creating a culture of unsurpassed quality and leadership. If you knew him, you would already know he is a cheerleader, an encourager, a motivator, and a passionate voice for the patient.
A staff member wrote: "I appreciate that his personal experience with medical issues he's gone through with his son influences what he wishes for OMC's patients. Although everything he does is based on sound business reasons, he always makes sure that they are also what is best for the patient. He leads with his heart and it shows his character."
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Our ground-breaking customized rounding tool empowering organizations to drill down on issues to create a 5 Star Patient Experience
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It's time to take control, start listening, and respond to patients in real time.
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Achieve a game changing breakthrough in reputation and loyalty by scheduling a free customer service seminar to your entire business community.
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Fine tune your clinic customer friendliness by utilizing the 6 segments gap analysis that mirrors the CG CAHPS Survey.
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Create a Culture of Healing Kindness for your Long Term Care service line with 205 micro-webinar education modules.
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"I liked that it was positive, fun, interesting, and thought provoking. Thankful for the opportunity to attend."
- Cindy Covington, Springhill Medical Center
"Breath of fresh air, so many new ideas, everyone can go home with something relevant."
- Jill Peotter, Grand River Health
"The conference keynotes were wonderful and well planned. You model what you train!"
- Ada Bair, Memorial Hospital
"All speakers were great. Best year so far."
- Jim Coombs, Grand River Health
"This conference gathered together more great talent than any other I have attended in the past 35 years."
- Bob Bjerstedt, Grand River Health
"The speakers were fantastic. Learned so much and they made it fun, entertaining and educational."
- Julie Chamulak, Dept of Veterans Affairs
"Loved the time frames of each speaker. The itinerary was perfect. The presenters were individualized & very interesting."
- Tiffany Pitre, Springhill Medical Center
There is a reason the HealthCare Service Excellence Conference is one of the most highly rated conferences in the USA today… brilliant, inspiring, and revitalizing keynote speakers; engaging, how-to breakout sessions; and a joyful and positive culture where attendees become experts at improving the patient experience.
If there is a single word to overcome all the practical, cultural challenges to improving the patient experience, it's "engagement". Discover for yourself an implementable prescription for frontline, leadership, and patient engagement at this year's conference!
Join us for the HealthCare Service Excellence Conference on February 8-10, 2021 at the Hilton La Jolla Torrey Pines in La Jolla, CA. Put it on your calendar today!
Don't delay. Book your room today!
