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    19th Annual HealthCare Service Excellence Conference

    February 11th - 13th, 2019
    St. Pete Beach, Florida
    Onsite registration desk is open on Sunday, February 10 from 5pm-8pm

    See you at the beach!

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    About the Event

    We are excited to welcome you to our 19th Annual HealthCare Service Excellence Conference. "Sustainable Patient Driven Culture" Join us for 3 days of inspiration as well as meeting healthcare leaders from across the country. This year's conference promises to deliver an exciting blend of educational, inspirational, and motivational moments. There will be terrific networking opportunities to take your patient/resident experience to a whole new level. We have gathered an amazing array of captivating and thought provoking speakers to bring our theme to life. At any time if you have questions, concerns, or just want to touch base, please contact our Conference Chair, Pat Goodberry at 1-800-667-7325 ext. 201 or pat@customlearning.com

    If you already have tickets,

    please call 1-800-667-7325 ext. 218 to register.

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    Register Now

    Our Speakers

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    JT
    Joe Tasse, FACHE
    VP of Process Improvement
    Custom Learning Systems
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    DC
    Donna Cardillo, RN, MA, CSP, FAAN
    Speaker
    The Inspiration Nurse
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    CM
    Chelan MacMillan
    Director of Client Services
    Custom Learning Systems
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    BL
    Bruce Lee
    Director of Service Development
    Custom Learning Systems
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    AL
    Adam Lawrence, MFN, RDN
    Director of Clinical Nutrition
    San Luis Valley Health
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    MB
    Michael Bayer, MBA, CSP
    Implementation Specialist
    Custom Learning Systems
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    BL
    Bronkar Lee
    Speaker, Musician, Producer
    Bronkar Lee
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    DC
    Dr. Angie Charlet, DBA, MHA, RN
    Director of Quality, Education Services, and Compliance
    ICAHN
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    DM
    Donna Manring
    Implementation Specialist
    Custom Learning Systems
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    AJ
    Angela Johnson, MSN, RN
    Registered Nurse
    Memorial Health System
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    CC
    Chad Chavez, MBA
    Marketing Specialist
    San Luis Valley Health
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    ML
    Mark Lindsay, MD, MMM
    Medical Director
    Allevant Solutions Inc.
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    DN
    Dorian Nottebrock
    Director of Digital Learning
    Custom Learning Systems
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    BL
    Brian Lee, CSP
    Chief Executive Officer/Founder
    Custom Learning Systems
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    LS
    Lesa Schlatman, BSN, RN
    Director of Clinical Transformation
    ICAHN
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    VV
    Vinny Verelli
    Speaker
    Motivate This
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    MM
    Michele Matt, CSP
    Implementation Specialist
    Custom Learning Systems
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    AL
    Andrew Lewis
    Implementation Specialist
    Custom Learning Systems
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    BD
    Barb DeWalle, RN
    RN
    Barnes-Jewish Hospital
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    SG
    Samantha Gillis
    Physical Therapy Director
    Minneola District Hospital
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    NB
    Nick Bejarano
    Director of Marketing and Communications
    Good Shepherd Health Care System
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    JC
    Jim Coombs
    CEO
    Grand River Health
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    MA
    Middlesboro ARH Hospital
    Presenter
    Appalachian Regional Healthcare
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    TD
    Tim Durkin, CSP
    Implementation Specialist
    Custom Learning Systems
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    SS
    Stephanie Staples, CSP
    Implementation Specialist
    Custom Learning Systems
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    MB
    Mark Brodeur, FACHE
    VP of Process Improvement
    Custom Learning Systems
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    RW
    Ronald Webb, MBA, MHA, FACHE
    VP of Process Improvement
    Custom Learning Systems
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    DI
    David Irvine
    Speaker
    Irvine & Associates Inc.
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    KH
    Kate Hill, RN
    Vice President Clinical Services
    The Compliance Team, Inc.
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    JT
    Jeff Tobe, M.Ed, CSP
    Speaker
    Coloring Outside the Lines
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    LS
    Lynn Sullivan, CHRL
    Implementation Specialist
    Custom Learning Systems
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    JA
    Jennifer Aycock, MSN, RN, CCRN
    Assistant Chief Nursing Officer
    TriStar Centennial Medical Center
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    LA
    Lt. Col. Andrew Aycock, RN, USAF, NC
    Chief of Clinical Operations
    TPMRC-A United States Transportation Command, Scott AFB, IL
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    JR
    James Robbins
    Implementation Specialist
    Custom Learning Systems
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    MS
    Megan Sparks, CDM, CFPP
    Dietary Director
    Minneola Healthcare
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    ME
    Marcus Engel, MS, CSP, CPXP
    Speaker
    I'm Here Movement
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    JM
    Joe Mull, M.Ed
    Speaker
    No More Team Drama
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    IM
    I'm Here Movement
    Speaker
    I'm Here Movement
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    RH
    Richard Hadden, MBA, CSP
    Implementation Specialist
    Custom Learning Systems

    Book Your Hotel

    At TradeWinds, it’s two parts adventure, one part unforgettable! Enjoy your own piece of paradise with VIP cabanas, signature A 20-acre beachfront playground, TradeWinds Island Grand was created with fun in mind. Fly with a jetpack. Master a stand-up paddleboard. Party with a pirate. Play on our offshore water park. Feast on the freshest Florida seafood. Relax by one of five heated pools, indulge in a massage or escape to a beachside hammock. We are committed to ensuring that every guest can “Just let go” while visiting one of our resorts.

    Book your room now

    TradeWinds Island Grand Resort

    TradeWinds Island Grand Resort,
    5500 Gulf Blvd, St Pete Beach, FL 33706, USA
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